24x7 Service

We have a service to resolve incidents involving connections to the Anella Científica occurring outside our working hours, which follow the holiday calendar of Barcelona. Our working hours are as follows:

  • September to June: Monday to Thursday 9:00 a.m. to 6:00 p.m. and Friday 9:00 a.m. to 2:30 p.m.
  • July and August: Monday to Friday 8:00 a.m. to 3:00 p.m.

The telephone number for the 24x7 Service is different from the CSUC helpline number and it is provided when the institution contracts the service.

This service has been in operation since 1999. It ensures maximum availability and reliability of access to the communications equipment and additional services of the Consortium.

Contact

If you wish to contract this service: gorka [dot] roldanatcsuc [dot] cat